Terms & Conditions

In these Terms & Conditions, unless the context clearly requires otherwise, the following terms shall have the meanings set out below:

• "megaqq" — refers to the online gaming platform operating at the domain https://megaqq.cam, including all associated services, features, and content.
• "Platform" — means the megaqq website, mobile browser interface, and any related digital products or services offered by megaqq.
• "Player" / "User" / "You" — means any individual who accesses, registers for, or uses the Platform in any capacity.
• "Account" — means the registered player profile created by a User on the Platform.
• "Balance" — means the total amount of real-money funds held in a Player's Account at any given time, excluding any bonus or promotional credits not yet converted.
• "Bonus Funds" — means promotional credits awarded to a Player's Account subject to wagering requirements before they may be converted to withdrawable cash.
• "KYC" — means the Know Your Customer identity verification process required to confirm a Player's identity, age, and eligibility.
• "Wagering Requirement" — means the number of times a bonus amount or deposit must be wagered before a withdrawal can be processed.
• "IDR" / "Rp" — refers to Indonesian Rupiah, the official currency of the Republic of Indonesia and the functional currency of the Platform.
• "Services" — means all gaming products, sports betting markets, lottery options, and ancillary features available on the Platform, including sports betting on events such as BRI Liga 1, EPL, Champions League, and others.

By accessing the Platform, creating an Account, or placing any wager or bet through megaqq, you confirm that you have read these Terms & Conditions in their entirety, that you understand them, and that you agree to be legally bound by them.

If you do not agree with any part of these Terms, you must immediately cease using the Platform and close your Account by contacting our customer support team. Continued use of the Platform constitutes ongoing acceptance of these Terms in their then-current form.

megaqq reserves the right to update or amend these Terms at any time. Where material changes are made, registered Players will be notified via their registered email address. Continued use of the Platform following notification of any amendment constitutes acceptance of the revised Terms.

Access to and use of the megaqq Platform is subject to the following eligibility requirements, all of which must be satisfied simultaneously:

1. You must be a natural person (not a corporation, trust, or other legal entity acting in a representative capacity for gambling purposes).
2. You must be at least 21 years of age at the time of registration and at all times during which you maintain an Account on the Platform.
3. You must be a resident of Indonesia or otherwise accessing the Platform from a jurisdiction where online gaming is not prohibited under applicable local law. You are solely responsible for ensuring that your use of the Platform is lawful in your jurisdiction.
4. You must not be an employee, contractor, agent, or immediate family member of an employee of megaqq or any of its affiliated companies, game providers, or technology partners.
5. You must not have been previously excluded, suspended, or permanently banned from the megaqq Platform or any affiliated platform operated by the same entity.
6. You must have full legal capacity to enter into a binding contract under the laws of Indonesia.

To access the full suite of Services offered by megaqq, you must register a Player Account. The following conditions apply to Account registration and ongoing Account maintenance:

• One Account Per Person: Each Player may hold only one active Account. Registering multiple Accounts — whether under the same name, different names, or using different email addresses — is strictly prohibited and will result in the closure of all associated Accounts and forfeiture of all balances.
• Accurate Information: You must provide complete, accurate, and truthful information dur ing registration. This includes your full legal name, date of birth, residential address in Indonesia, and a valid email address. Providing false or misleading information is grounds for immediate Account suspension.
• Password Security: You are solely responsible for maintaining the confidentiality of your Account password. megaqq will never request your password through any communication channel. If you suspect unauthorized access to your Account, contact our support team immediately.
• Account Credentials: Your username and password are personal to you and may not be shared with, sold to, or transferred to any other person under any circumstances.
• Contact Details: You must keep your registered contact details — including email address and phone number — current and accurate at all times. megaqq uses these details to communicate important account and security notifications.
• Inactive Accounts: Accounts that have recorded no login activity for a continuous period of 12 months may be classified as inactive. megaqq reserves the right to apply a monthly maintenance fee to inactive Accounts after providing 30 days' prior notice to the registered email address.

megaqq is committed to operating a secure, fraud-free platform and to preventing underage gambling. As part of this commitment, all Players are subject to a mandatory identity verification process known as Know Your Customer (KYC).

KYC verification may be initiated at any of the following points: upon Account registration, before the first withdrawal is processed, upon reaching a cumulative deposit or withdrawal threshold, or at any time that megaqq's compliance team deems verification necessary.

Players will be required to submit one or more of the following documents:

• A valid government-issued photo identification document such as a national identity card (KTP), passport, or driver's license (SIM).
• Proof of residential address in Indonesia, such as a utility bill, bank statement, or official government correspondence dated within the last 90 days.
• Proof of payment method ownership — for example, a photograph of the bank card used for deposits, or a screenshot of the registered e-wallet account (OVO, DANA, GoPay, etc.) showing the account holder's name.
• A selfie photograph holding your government-issued ID, if requested by our compliance team.

megaqq aims to complete KYC reviews within 24 to 48 hours of receiving all required documents. Players will be notified of the outcome via their registered email address.

megaqq accepts deposits exclusively in Indonesian Rupiah (IDR / Rp) through the following approved payment channels:

• Bank Transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata, and Bank Danamon.
• Electronic Wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja.

The following conditions apply to all deposit transactions:

• All deposits must originate from a payment account registered in your own name. Third-party deposits are strictly prohibited.
• Minimum and maximum deposit amounts per transaction are displayed at the point of deposit and are subject to change without notice based on payment channel and account tier.
• Deposits are generally credited to your Account balance in real time or within a maximum of 15 minutes. Where a delay exceeds this window, you should contact our 24/7 support team with your transaction reference number.
• megaqq does not charge transaction fees on deposits; however, your bank or e-wallet provider may impose their own fees, for which megaqq accepts no responsibility.
• Deposits made in error — for example, to an incorrect account number — must be reported to support immediately. megaqq will make reasonable efforts to recover misdirected funds but cannot guarantee recovery in all cases.

Players may request withdrawals of their real-money Account balance at any time, subject to the following conditions:

• KYC verification must be fully completed before any withdrawal is processed.
• Withdrawals will only be processed to a payment account registered in the same name as the Player's megaqq Account. Withdrawals to third-party accounts will not be permitted under any circumstances.
• Where a deposit was made via a specific bank transfer or e-wallet, megaqq reserves the right to return funds to the same channel before processing a withdrawal to an alternative method.
• Standard withdrawal processing time is within 24 hours of a request being approved by our finance team, operating on Western Indonesia Time (WIB, UTC+7).
• Minimum and maximum withdrawal amounts per transaction are specified at the point of withdrawal and vary by payment channel.
• Bonus funds that have not met the applicable wagering requirements cannot be withdrawn. Only the cash component of a Player's balance that has cleared all wagering conditions is eligible for withdrawal.
• megaqq reserves the right to conduct additional security and fraud checks on withdrawal requests above specified thresholds. This may extend the processing timeline; affected Players will be notified.

megaqq offers a range of promotional bonuses to both new and existing Players. All bonuses are subject to the following general conditions, as well as any specific terms published alongside each individual promotion:

• Wagering Requirements: All bonus funds are subject to a wagering requirement — typically expressed as a multiple of the bonus amount (e.g., 30x) — that must be fulfilled before any associated winnings can be withdrawn as cash.
• Eligible Games: Not all games contribute equally to meeting wagering requirements. Slots typically contribute 100%; table games, live casino, and sports betting may contribute at a lower percentage as specified in the individual promotion terms.
• Expiry: Bonus funds and any associated winnings that remain unconverted after the stated bonus expiry period will be removed from the Player's Account without notice.
• One Bonus at a Time: Only one bonus may be active in a Player's Account at any given time, unless explicitly stated otherwise in the promotion terms.
• Bonus Abuse: Any form of bonus abuse — including but not limited to exploitation of software errors, placing low-risk covering bets across multiple accounts, or using automated systems to meet wagering requirements — will result in the cancellation of all bonuses, forfeiture of all associated winnings, and potential Account closure.
• Seasonal Promotions: megaqq may offer special promotions aligned with Indonesian cultural events such as Idul Fitri, Ramadhan, Indonesian Independence Day, and Nyepi. These promotions are subject to their own specific terms and are available for a limited time only.
• Right to Modify: megaqq reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, except where doing so would materially and adversely affect Players who have already opted in to that promotion.

The following rules apply to all wagers placed through the megaqq sportsbook and gaming products:

• Acceptance of Bets: A bet is not confirmed until you receive an explicit on-screen confirmation with a unique bet reference number. megaqq reserves the right to decline or limit any bet at its sole discretion.
• Odds Errors: Where odds are published in error — whether due to a technical fault, human error, or data feed issue — megaqq reserves the right to void affected bets at the published incorrect odds and settle them at the correct odds, or to void them entirely. Players will be notified of any such action.
• Event Cancellation: If a sporting event is cancelled, postponed, or abandoned before the relevant result is determined, bets will generally be voided and stakes returned, unless specific rules for that market state otherwise.
• Football Betting: All football markets, including those covering BRI Liga 1, Persija Jakarta, Persib Bandung, Bali United, Timnas Indonesia, EPL, La Liga, Serie A, Bundesliga, and Champions League, are settled based on the result at the end of 90 minutes plus referee-added time, unless otherwise specified. Mix parlay (accumulator) bets require all selections to win; a single voided selection will result in the remaining selections being re-evaluated per the applicable parlay rules.
• Live Betting: In-play bets are accepted subject to real-time availability. Network latency or technical issues on the Player's device do not entitle a Player to void an accepted live bet.
• Maximum Payout: Maximum single-transaction and cumulative payout limits apply across all product categories. These limits are displayed in the relevant betting interface and are subject to change.

The following conduct is strictly prohibited on the megaqq Platform. Engaging in any prohibited activity may result in immediate Account suspension, permanent closure, forfeiture of funds, and referral to relevant authorities where applicable:

• Registering more than one Account or assisting another person in registering a duplicate Account.
• Providing false, incomplete, or fraudulent information during registration or KYC verification.
• Using the Platform while under the age of 21.
• Using automated betting software, bots, scripts, or any artificial intelligence tool to place bets or interact with the Platform in a manner that confers an unfair advantage.
• Colluding with other Players to manipulate game outcomes, exploit bonus structures, or circumvent betting limits.
• Engaging in or facilitating match-fixing, insider trading on sporting events, or any form of corruption related to sporting outcomes on which megaqq offers betting markets.
• Attempting to exploit software bugs, vulnerabilities, or pricing errors for financial gain.
• Using the Platform for money laundering, terrorist financing, or any other illegal financial activity.
• Chargebacks — initiating a payment reversal through your bank or e-wallet provider after funds have been credited and used for gaming. Chargeback fraud will result in Account closure and recovery action.
• Harassment, abuse, or threatening behavior directed at megaqq staff, agents, or other Players through any communication channel.

All content on the megaqq Platform — including but not limited to text, graphics, logos, icons, images, audio clips, game interfaces, software code, and data compilations — is the exclusive intellectual property of megaqq or its licensed content suppliers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial entertainment purposes. This license does not extend to:

• Copying, reproducing, or distributing any Platform content without prior written consent from megaqq.
• Reverse engineering, decompiling, or disassembling any software forming part of the Platform.
• Removing or altering any copyright, trademark, or proprietary rights notices displayed on the Platform.
• Using megaqq's brand name, logo, or trademarks in any manner without express written authorization.

Any unauthorized use of megaqq's intellectual property will constitute a material breach of these Terms and may give rise to civil and/or criminal liability.

megaqq collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms and Conditions and is incorporated herein by reference. By accepting these Terms, you also accept the Privacy Policy in its current form.

In summary, megaqq collects personal data for the following primary purposes: Account management and authentication, KYC and fraud prevention, processing of financial transactions, delivery of personalized promotions (where consent has been provided), regulatory compliance, and improvement of Platform functionality.

megaqq does not sell personal data to third parties. Data may be shared with vetted service providers — including payment processors, identity verification partners, and game content suppliers — strictly for the purpose of delivering the Services. For full details on data handling practices, please review the Privacy Policy.

megaqq is firmly committed to promoting responsible gaming and to supporting Players who may be experiencing difficulties related to gambling. The Platform provides a suite of tools designed to help Players maintain control of their gaming activity:

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps through the Account settings panel.
• Session Time Reminders: Configurable session duration alerts notify Players when a pre-set time limit has been reached.
• Self-Exclusion: Players who wish to take a break from gaming may request a temporary suspension (cooling-off period) of 24 hours, 7 days, or 30 days, or a permanent self-exclusion from the Platform.
• Reality Checks: Periodic on-screen notifications can be enabled to display the net result of a Player's current session, helping maintain awareness of time and spend.

If you believe that your gambling has become a problem, or if someone close to you is struggling with gambling-related issues, we encourage you to seek support. Please visit our dedicated Responsible Gaming page for detailed guidance, self-assessment tools, and support contacts available to players across Indonesia.

To the fullest extent permitted by applicable law, megaqq's total aggregate liability to any Player in connection with these Terms, the Platform, or the Services — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total net deposits made by that Player in the 12-month period immediately preceding the event giving rise to the claim.

megaqq shall not be liable for any of the following, whether direct, indirect, incidental, consequential, or punitive in nature:

• Loss of profits, loss of winnings, or loss of business opportunity arising from Platform downtime, technical failure, or service interruption.
• Unauthorized access to a Player's Account resulting from the Player's failure to maintain adequate password security.
• Disruption to Services caused by circumstances beyond megaqq's reasonable control, including but not limited to internet service provider outages, government-mandated platform restrictions, natural disasters, or force majeure events.
• Errors in odds, game results, or payout calculations that are corrected within a reasonable timeframe upon discovery.
• Any loss arising from a Player's reliance on information published on the Platform that contains inaccuracies.

Nothing in these Terms shall exclude or limit megaqq's liability for fraud, willful misconduct, or any other liability that cannot be excluded or limited under applicable law.

megaqq reserves the right to suspend, restrict, or permanently close a Player's Account at any time and without prior notice in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the required timeframe.
• Reasonable suspicion of fraudulent activity, money laundering, or other illegal conduct.
• Reasonable suspicion that the Account is being operated by a person under the age of 21.
• Chargeback activity or disputes initiated through a payment provider.
• Receipt of a self-exclusion request from the Account holder.
• Regulatory or compliance requirements that necessitate Account closure.

Where an Account is closed due to a breach by the Player, megaqq reserves the right to withhold any bonus funds, promotional credits, and associated winnings. Real-money balances remaining after any applicable deductions will be returned to the Player's verified payment method, unless otherwise restricted by applicable law or an ongoing investigation.

Players may also voluntarily close their Account at any time by contacting the support team. Upon voluntary closure, any pending withdrawals will be processed in accordance with standard procedures.

megaqq reserves the right to amend, update, or replace these Terms & Conditions at any time. The effective date displayed at the top of this page will be updated to reflect the date of the most recent revision.

Where changes are considered material — for example, changes to eligibility criteria, withdrawal policies, or liability provisions — megaqq will notify registered Players via the email address on file at least 14 days before the amended Terms take effect. Non-material clarifications or corrections may be made without advance notice.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must stop using the Platform and contact support to close your Account.

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which megaqq is incorporated and holds its operating license. The Platform is operated by megaqq and is licensed and regulated under applicable international online gaming legislation.

In the event of any dispute arising out of or in connection with these Terms, the Services, or any transaction conducted through the Platform, the following escalation process applies:

1. First Contact — Customer Support: The Player should first raise the dispute with our customer support team, providing full details and any supporting documentation. Our team will aim to resolve the matter within 5 business days.
2. Formal Complaint: If the matter is not resolved at the first-contact stage, the Player may submit a formal written complaint to [email protected], marked clearly as "Formal Complaint." megaqq will provide a written response within 14 business days.
3. Escalation: If a resolution cannot be reached through the internal process, the Player may escalate the matter to the relevant regulatory body or an independent dispute resolution service as specified by megaqq's licensing authority.

Nothing in this clause shall prevent either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where circumstances require it.

If you have any questions, concerns, or formal complaints regarding these Terms & Conditions or the operation of the megaqq Platform, please contact our support team through the following channel:

Please include your registered Account username, a clear description of your query or complaint, and any relevant transaction reference numbers when contacting us. This will allow our team to assist you as efficiently as possible.