Privacy Policy

For the purposes of this Privacy Policy, the following terms shall carry the meanings defined below:

• "megaqq" — refers to the online gaming platform operating at https://megaqq.cam and all associated services, systems, and communications.
• "Personal Data" — means any information that identifies or could reasonably be used to identify a natural person, either directly (e.g., full name, national ID number) or indirectly (e.g., IP address, device identifier).
• "Processing" — means any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, or deletion.
• "Data Controller" — means the entity that determines the purposes and means of Processing Personal Data. megaqq acts as the Data Controller for all personal information collected through the Platform.
• "Data Processor" — means a third party that processes Personal Data on behalf of megaqq, strictly under written instructions and subject to confidentiality obligations.
• "Player" / "User" / "You" — means any individual who accesses or registers an account on the megaqq Platform.
• "Platform" — means the megaqq website, mobile browser interface, and all associated digital services.
• "KYC" — means the Know Your Customer identity verification process used to confirm a Player's identity and age eligibility.
• "Cookies" — means small text files placed on your device by the Platform for purposes including session management, analytics, and personalization.

This Privacy Policy applies to all Personal Data collected by megaqq in connection with the operation of the Platform, including data collected from players who browse the Platform without registering, players who complete account registration, and players who interact with our customer support channels.

This Policy applies to residents of Indonesia and to any other individuals who access the megaqq Platform from jurisdictions where online gaming access is not legally prohibited. By accessing the Platform or registering an account, you acknowledge that you have read this Privacy Policy and consent to the processing of your Personal Data as described herein.

This Privacy Policy is to be read in conjunction with megaqq's Terms & Conditions, which form part of the overall agreement between you and megaqq. In the event of any conflict between this Policy and the Terms & Conditions on matters relating to data privacy, this Privacy Policy shall prevail.

megaqq collects the following categories of Personal Data from players and visitors to the Platform:

3.1 Account Registration Data

• Full legal name as it appears on your national identification document
• Date of birth
• Gender
• Residential address in Indonesia (street, city, province, postal code)
• Email address
• Mobile phone number
• Chosen username and encrypted password

3.2 Identity Verification Data (KYC)

• Government-issued photo identification (national ID card / KTP, passport, or driver's license)
• Proof of address documents (utility bill, bank statement dated within 90 days)
• Selfie photograph holding your ID document, if requested by our compliance team
• Payment method verification documents (bank card photo, e-wallet account screenshot showing account holder name)

3.3 Financial & Transaction Data

• Bank account details (bank name, account holder name, account number) for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata, or other supported banks
• E-wallet account identifiers for OVO, DANA, GoPay, ShopeePay, LinkAja
• Deposit amounts, withdrawal amounts, transaction timestamps, and payment channel used
• Account balance history and movement records

3.4 Gaming Activity Data

• Bet placement details (bet type, stake amount, odds, market selected, event name)
• Game session logs (time started, time ended, games played, outcomes)
• Bonus acceptance and wagering progress
• Favorite games and betting patterns

3.5 Technical & Device Data

• IP address and geolocation data derived from IP
• Device type, operating system, browser type and version
• Screen resolution and device language settings
• Pages visited, links clicked, and navigation paths through the Platform
• Session duration and interaction timestamps
• Referring website or marketing source

3.6 Communications Data

• Live chat transcripts with customer support agents
• Email correspondence sent to or from [email protected]
• Survey responses and feedback submissions
• Marketing communications consent preferences

Personal Data is collected through the following channels:

• Directly from you: When you complete the account registration form, submit KYC documents, make a deposit or withdrawal, place a bet, contact customer support, or update your account settings.
• Automatically through technology: As you navigate the Platform, we collect technical data using cookies, server logs, and analytics tools. This includes your IP address, browser type, pages visited, and session activity.
• From third-party service providers: Payment processors confirm transaction completion; identity verification services validate your KYC documents; fraud prevention tools check your device fingerprint against databases of known fraudulent activity.
• From publicly available sources: Where permitted by law, we may cross-reference your provided information against public databases to detect fraudulent registrations or verify eligibility.

megaqq processes your Personal Data under one or more of the following legal bases, depending on the nature of the data and the purpose of processing:

• Contractual Necessity: Processing is necessary to perform the Terms & Conditions contract between you and megaqq. This includes account creation, processing deposits and withdrawals, settling bets, and providing customer support.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering (AML) laws, age verification requirements (21+ restriction), tax reporting obligations, and regulatory record-keeping mandates.
• Legitimate Interests: Processing is necessary for megaqq's legitimate business interests, provided those interests do not override your fundamental rights. Legitimate interests include fraud prevention, security monitoring, Platform improvement, and internal analytics.
• Consent: Where processing is not covered by the bases above — for example, sending promotional emails or using non-essential cookies — we will obtain your explicit consent before processing begins. You may withdraw consent at any time through your account settings.

megaqq uses the Personal Data we collect for the following purposes:

megaqq does not sell your Personal Data to third parties. We do, however, share your data with carefully selected service providers and partners under strict confidentiality agreements for the following purposes:

7.1 Payment Processors

To process deposits and withdrawals, we share your bank account details or e-wallet identifiers with licensed payment gateway providers who connect megaqq to Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet platforms (OVO, DANA, GoPay, ShopeePay, LinkAja).

7.2 Identity Verification Services

To complete KYC checks, we transmit your government-issued ID and proof of address to third-party verification partners who validate the authenticity of documents and check your details against fraud databases.

7.3 Game Content Providers

Game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) receive anonymized or pseudonymized player identifiers necessary to deliver game sessions. They do not receive your full name, contact details, or financial information.

7.4 Analytics & Marketing Platforms

Where you have consented to marketing communications, we may share your email address and anonymized behavioral data with email service providers and marketing analytics tools to deliver personalized offers and measure campaign effectiveness.

7.5 Fraud Prevention & Security Partners

To protect the Platform from fraud, we share device fingerprints, IP addresses, and betting patterns with specialized security vendors who maintain databases of known fraudulent activity and provide real-time risk scoring.

7.6 Legal & Regulatory Authorities

megaqq will disclose Personal Data to government agencies, law enforcement, or regulatory bodies where required by law, court order, or where necessary to protect the rights, property, or safety of megaqq, our players, or the public.

megaqq operates servers and engages service providers located in jurisdictions outside Indonesia. As a result, your Personal Data may be transferred to, stored, and processed in countries where data protection laws may differ from those in Indonesia.

Where data is transferred internationally, megaqq ensures that appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by relevant data protection authorities
• Adequacy decisions recognizing that the destination country provides an adequate level of data protection
• Binding Corporate Rules where transfers occur within a multinational corporate group
• Explicit player consent for specific transfers where no other safeguard applies

If you have questions about where your data is stored or how international transfers are safeguarded, please contact our data protection team at the address provided in Section 16.

megaqq uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze traffic, and deliver personalized content. Cookies are small text files stored on your device that allow the Platform to recognize you on return visits.

9.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function. These enable account login, session management, security features, and payment processing. Essential cookies cannot be disabled.
• Performance Cookies: Collect anonymized data about how visitors use the Platform — which pages are most popular, how long sessions last, and where navigation errors occur. This helps us optimize the user interface.
• Functional Cookies: Remember your preferences such as language selection, timezone (WIB/WITA/WIT), and favorite games, so you do not need to re-enter these settings on each visit.
• Marketing Cookies: Track your activity across sessions to deliver personalized bonus offers and promotional content. These cookies are set only with your consent and may be disabled through your account settings.

9.2 Managing Cookie Preferences

You may control non-essential cookies through your browser settings. Most browsers allow you to refuse cookies entirely, delete existing cookies, or receive a notification before a cookie is set. Note that disabling cookies may limit your ability to use certain features of the Platform.

To opt out of marketing cookies specifically, visit your account settings and adjust your marketing preferences under the Privacy & Communications section.

megaqq retains Personal Data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specific retention periods are as follows:

• Account Data: Retained for the duration of your active account, plus 7 years following account closure to meet financial record-keeping and anti-money laundering legal obligations.
• KYC Documents: Retained for 7 years following account closure, as required by regulatory compliance standards.
• Transaction Records: Retained for 7 years following the date of the transaction, in accordance with tax and financial reporting requirements.
• Betting History: Retained for 5 years to support dispute resolution and regulatory audits.
• Communications Logs: Live chat and email transcripts retained for 3 years to support customer service quality reviews and dispute resolution.
• Marketing Consent Records: Retained for 3 years following withdrawal of consent to demonstrate compliance with consent-based processing rules.
• Technical Logs (IP address, session data): Retained for 12 months for security monitoring and fraud detection purposes, then anonymized or deleted.

Upon expiry of the applicable retention period, Personal Data will be securely deleted or irreversibly anonymized such that it can no longer identify you.

megaqq implements comprehensive technical and organizational security measures to protect your Personal Data against unauthorized access, accidental loss, destruction, or alteration. These measures include:

• Encryption: All data transmitted between your device and megaqq servers is encrypted using TLS 1.3 or higher. Sensitive data at rest is encrypted using AES-256 encryption.
• Access Controls: Personal Data is accessible only to authorized megaqq personnel who require access to perform their job functions. All access is logged and monitored.
• Password Security: Player passwords are stored using bcrypt or Argon2 cryptographic hashing with per-user salts. megaqq staff cannot view or retrieve your password in plain text.
• Multi-Factor Authentication: Available to players as an optional account security feature, and mandatory for all megaqq administrative accounts.
• Firewall & Intrusion Detection: Network-level firewalls, intrusion detection systems, and real-time threat monitoring protect the Platform infrastructure from cyberattacks.
• Regular Security Audits: Independent third-party security firms conduct periodic penetration testing and vulnerability assessments of the Platform.
• Data Minimization: We collect only the minimum data necessary for each purpose and implement automated data purging processes to delete data once retention periods expire.

Under applicable data protection laws, you hold the following rights over your Personal Data:

• Right of Access: You may request a copy of all Personal Data megaqq holds about you. We will provide this in a structured, commonly used, machine-readable format within 30 days of your request.
• Right to Rectification: If your Personal Data is inaccurate or incomplete, you may request that we correct or complete it. You can update most information directly through your account settings.
• Right to Erasure (Right to be Forgotten): You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where processing is unlawful. Note that this right is not absolute — we may be required to retain certain data to meet legal obligations.
• Right to Restrict Processing: You may request that we temporarily halt processing of your Personal Data while we verify its accuracy or assess whether our legitimate interests override your objection.
• Right to Data Portability: Where processing is based on consent or contract and carried out by automated means, you may request that we transfer your Personal Data directly to another service provider in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes. Where you object to marketing, we will cease processing immediately. For other objections, we will assess whether our legitimate interests override your rights.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.
• Right to Lodge a Complaint: If you believe megaqq has violated your data protection rights, you may lodge a complaint with the relevant data protection authority in your jurisdiction.

To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request" and include sufficient information to verify your identity.

megaqq does not knowingly collect Personal Data from individuals under the age of 21. Access to the Platform is strictly restricted to adults aged 21 years and older. If we discover that we have inadvertently collected data from a person under 21, we will delete that data immediately and close any associated account.

If you are a parent or guardian and believe your child has provided Personal Data to megaqq, please contact us immediately at [email protected] so that we can take appropriate action.

The megaqq Platform may contain links to third-party websites, services, or content providers (for example, links to game studios' promotional pages or payment provider help centers). This Privacy Policy applies only to megaqq. We are not responsible for the privacy practices of third-party sites.

When you click a link that takes you off the megaqq Platform, you are subject to the privacy policy of that destination site. We encourage you to review the privacy policies of any third-party sites you visit.

megaqq reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or operational requirements. The effective date at the top of this page will be updated to reflect the date of the most recent revision.

Where material changes are made that significantly affect how we process your Personal Data — for example, introducing new categories of data collection or new third-party sharing arrangements — we will notify registered players via email at least 14 days before the changes take effect.

Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy. If you do not accept the revised Policy, you must stop using the Platform and may request account closure by contacting support.

If you have questions about this Privacy Policy, wish to exercise your data rights, or need to report a data security concern, please contact the megaqq Data Protection Team:

When submitting a data rights request, please include your full registered name, username, registered email address, and a clear description of the request. We may ask you to provide additional identity verification information to ensure we release data only to the legitimate account holder.